We stand behind every item we sell. If for any reason you are not entirely satisfied, please reach out within 7 days of receiving your order to initiate a return or exchange. To expedite the process, kindly email Jastonline@protonmail.com with your order number, a brief description of the issue (including photos if the item is damaged or incorrect), and your preference for a refund or replacement. We will respond promptly with detailed return instructions and our shipping address.
Return Guidelines
To be eligible for a full refund or exchange, items must be:
Unused, undamaged
In resaleable condition
With original tags and packaging intact
Items that are damaged, or show signs of use are not refundable unless the issue was our error.
Return Postage
Buyers are responsible for return shipping costs and proper packaging.
We recommend using a regular postal service with tracking. Once you’ve shipped the item, email us the tracking number.
Returned products must be securely packaged to avoid damage during transit.
Original shipping charges (if any) are non-refundable unless the return is due to our error.
Refunds
Once we receive your returned item and verify its condition:
Full refund will be issued if the item meets the return conditions above.
Partial refunds may be granted for items that are not in original condition (e.g., damaged or stained) through no fault of ours.
Approved refunds will be processed within a reasonable time after the returned item has been received and inspected. Refunds typically take 7–14 business days, depending on your payment provider to appear in your account, depending on your payment provider.
If you haven’t received your refund after 14 business days, please first check your bank account and then contact your card issuer. If you still need assistance, please contact us at Jastonline@protonmail.com.
Cancellations
You may cancel your order before the order has entered processing of purchase. After 24 hours, we cannot guarantee cancellation as your order may already have been processed and dispatched.
To cancel, email us immediately at Jastonline@protonmail.com.
Need Help?
If you’re unsure whether your item qualifies for a return, or if you received a defective/damaged product, just reach out. We’re here to help.